Content Operations
Improving how educational content is planned, produced, reviewed, migrated and delivered across complex workflows.
Content Operations · Digital Learning · EdTech
Strategic content operations and digital learning leadership for organisations building better learning systems.
The problem
Behind every successful education product there is structure: clear governance, reliable quality standards, aligned teams, efficient workflows and the ability to turn complexity into delivery.
What Anna does
Anna helps education organisations design, improve and scale learning programmes across markets, teams and technologies.
Improving how educational content is planned, produced, reviewed, migrated and delivered across complex workflows.
Translating digital education strategy into practical systems, usable tools and scalable learning experiences.
Designing governed, data-driven quality workflows that improve speed, accuracy and decision-making.
Connecting operational execution with global education priorities, inclusive learning and digital public infrastructure.
Selected impact
Reduced content revision time through AI-supported content improvement across high-demand legacy courses.
Schools adopted bilingual and CLIL education programmes delivered across Latin American markets.
European education markets supported through content operations, quality improvement and roadmap delivery.
About
Anna Capps-Jenner is a programme, project and content operations leader with more than 10 years of experience in education, publishing and digital transformation.
Her work focuses on one clear challenge: helping education organisations deliver better learning at scale.
She has led complex initiatives across Europe and Latin America, managing teams, budgets, roadmaps, risks and cross-functional stakeholders in organisations such as Oxford University Press and Infinitas Learning.
Her background combines editorial excellence, pedagogy, digital learning, AI-enabled quality assurance, strategic communications and global education policy.
Who she helps
Services
Senior support to stabilise, structure or improve content operations.
Leadership for new learning products, curriculum reforms, platform migrations or multi-market education initiatives.
Governed AI workflows for education teams that need quality control and measurable operational improvement.
Strategy for bilingual, CLIL, digital or curriculum-aligned education products.
Experience
Led cross-functional initiatives to improve quality, streamline processes and deliver content operations priorities across three European markets.
Managed project managers, content analysts, data teams, technology units and business stakeholders.
Built governance and reporting frameworks for AI-enabled quality assurance initiatives.
Delivered curriculum-aligned, bilingual and digital education programmes across Spain, the UK and Latin America.
Led multidisciplinary teams, managed budgets and improved delivery workflows across print and digital learning products.
Designed and delivered CLIL, flipped learning, gamified and curriculum-aligned education resources.
Authored Building the Case for Digital Public Infrastructure in Education, developed under the ITU-UNICEF Giga initiative.
Speaker at the GIGA International Connectivity Forum and TESOL, presenting on education connectivity, bilingual education and CLIL implementation.
Education
Quantic School of Business and Technology · 2023
Education Entrepreneurship · Oulu University of Applied Sciences · 2020
Teaching and Learning Languages · Universidad San Jorge · 2014
University of Glasgow · 2011
Positioning
Where content operations meet digital education strategy.
Contact
If your organisation is scaling education products, improving content operations or navigating digital transformation, Anna can help bring structure, quality and momentum to the work.
© 2025 Nacho Caballero.
Todos los derechos reservados.
© 2025 Instituto Español de StorySelling®
Marca registrada en España Nº 4.277.931
Todos los derechos reservados.